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Gojo Webinar


Better is Possible 

Date: WednesdayOctober 20, 2021

Time: 12:05 PM EDT

Duration: 1 hour


Hand hygiene is important, yet performance is still suboptimal in most healthcare facilities. Historically, the focus of hand hygiene improvement has been on the behavior of frontline healthcare workers. Training and education are usually the first-line countermeasures for improvement, and while a baseline level of knowledge is necessary, it’s largely insufficient to change ingrained hand hygiene habits. During this webinar, we’ll discuss how healthcare facilities can benefit from examining hand hygiene as a system or process problem rather than strictly a people problem. 

Learning Objectives:

  • Define the “Trap of Understanding” and recognize how it can inhibit progress in hand hygiene improvement.
  • Explain the importance of shifting the focus from hand hygiene behavior of healthcare workers to include the systems and processes that contribute to those behaviors.
  • Describe how defining and measuring action-based leading indicators can help improve hand hygiene performance results.


Lori Moore, MPH, BSN, RN, CPPS
Clinical Educator, Healthcare
GOJO Industries

Lori Moore joined GOJO in 2013 as a Clinical Application Specialist. In this position, she provided leadership and support to healthcare organizations as they implemented electronic compliance monitoring. She has been a trusted partner to hospital key stakeholders in the development, design and implementation of hand hygiene improvement efforts. In January 2017, she transitioned to the role of Clinical Educator. Through this position, Lori provides clinical support and education to assist healthcare professionals on their journey to improve hand hygiene.

Lori’s clinical background is in critical care, and she worked in the medical intensive care unit at the Cleveland Clinic Foundation for 10 years. Her passion for patient safety and quality of care sparked her interest in infection prevention, and she worked as an infection preventionist prior to joining GOJO.

Register Here